Privacy Policy

Last Updated: October 1, 2023

1. Introduction

Energy Pulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website energy-pulse.com, use our services, or purchase our products.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Subscribe to our newsletter
  • Register for an account
  • Purchase products or services
  • Contact our customer service
  • Participate in surveys or promotions

This information may include:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed securely through our payment processors)

2.2 Automatically Collected Information

When you visit our website, our servers may automatically log standard information including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent
  • Geographic location (country/region level)
  • Device information

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. For more information, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our website and services
  • Processing and fulfilling your orders
  • Sending transactional emails (order confirmations, updates, etc.)
  • Responding to your inquiries and providing customer support
  • Sending marketing communications (with your consent)
  • Analyzing usage patterns to improve our website and offerings
  • Protecting against fraudulent or unauthorized transactions
  • Complying with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service providers: Third parties that help us operate our business (payment processors, shipping companies, etc.)
  • Business partners: With your consent, we may share information with trusted partners for marketing purposes
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion of your information
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. When we transfer your information, we will take appropriate measures to ensure that your privacy rights continue to be protected in compliance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Energy Pulse
123 Tech Avenue
Toronto, ON M5V 2K6
Canada

Email: [email protected]
Phone: +1 (416) 555-0123